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I'm Susana. Nice to meet you!

I'm a UX designer with experience in the automotive, biotech, and hospitality industries. I have a passion for inclusive design, research methodologies, and good coffee. 

Let's connect and share insights on UX and design.

I'm always open to exploring new ideas! ☕✨

Selfie of Susana Ruiz

Oh hey, Config!

When I'm Not At My Desk

You can probably find me:

  • Trying new coffee shops around Long Beach

  • Studying Japanese whenever I can

    • 少し 日本語 が 話せます！

  • Checking out the local music scene

  • Drawing coffee-related illustrations

  • Simply doing yoga at the beach

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When I'm not running around chasing the sun, you'll find me catching up on my favorite shows or playing video games with my personal cat assistants, Mr. Beans and Murphy.

 

As of right now, I'm playing Skyrim and Sims!

Work Experience

UX Designer | The Jackson Laboratory 

2022 - Present

  • Providing design strategy to Research IT in order to better align communication approach amongst internal teams and external customers

  • Initiated and managed a comprehensive design thinking workshop across multiple groups at JAX to address long-term and strategic needs on Salesforce

  •  Designed wireframes/prototypes for projects actively incorporating user feedback and fostering collaboration with stakeholders to ensure a streamlined ordering process

  • One of the leading contributors to the JAX design system; ensuring consistent, user-friendly experience, incorporating feedback, industry best practices, accessibility standards, and emerging trends

UX Designer | Station Digital Media

2021 - 2022

  • Established robust UX research at a world-class Japanese automotive company, leveraging data for improved product design. Refined dealer portal for less cognitive load and increased user satisfaction.

  • Led UX design team in creating a groundbreaking mobile app for SxS and jetski enthusiasts, improving navigation with real-time terrain data. Key to securing a ¥100,000,000 contract with a top Japanese motorcycle company

  • Key contributor to a logistics company's enterprise mobile app that empowered delivery drivers to securely deliver packages directly to customers' vehicles

  • Implemented a secure vehicle unlocking feature within the mobile app, allowing couriers to access customer vehicles with authorization, streamlining the delivery process and enhancing customer convenience

HCI Graduate Student | Iowa State University

2019 - 2020

  • Conducted usability studies using qualitative and quantitative data gathering techniques to verify that the various products & designs met user needs

  • Studies were focused on VR/AR & digital learning applications

Certification

International Association of Accessibility Professionals (IAAP)

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