I'm Susana. Nice to meet you!
I'm a UX designer with years of experience in the automotive, biotech, and hospitality industries. I have a passion for inclusive design, listening to people vent, and good coffee.
When I'm Not At My Desk
You can probably find me:
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Trying new coffee shops (there's over 40+ coffee shops nearby!)
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Studying Japanese whenever I can
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少し 日本語 が 話せます！
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Checking out the local music scene
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Drawing coffee-related illustrations
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Playing video games with my feline assistants, Mr. Beans and Murphy
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As of right now, I'm playing Project Zomboid and Sims!
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Work Experience
UX Designer | The Jackson Laboratory
2022 - Present
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Led a team of 5 Research IT members to standardize documentation processes by providing guidance in design strategy, creating reusable templates, establishing governance guidelines, and streamlining workflows
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Improved scientific datasheets by incorporating insights from user interviews with scientists
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Initiated and managed a comprehensive design thinking workshop across multiple groups at JAX to address long-term and strategic needs on Salesforce
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Designed wireframes/prototypes for projects actively incorporating user feedback and fostering collaboration with stakeholders to ensure a streamlined ordering process
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One of the leading contributors to the JAX design system; ensuring consistent, user-friendly experience, incorporating feedback, industry best practices, accessibility standards, and emerging trends
UX Designer | Station Digital Media
2021 - 2022
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Established robust UX research at a world-class Japanese automotive company, leveraging data for improved product design. Refined dealer portal for less cognitive load and increased user satisfaction.
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Led UX design team in creating a groundbreaking mobile app for SxS and jetski enthusiasts, improving navigation with real-time terrain data. Key to securing a ¥100,000,000 contract with a top Japanese motorcycle company
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Key contributor to a logistics company's enterprise mobile app that empowered delivery drivers to securely deliver packages directly to customers' vehicles
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Implemented a secure vehicle unlocking feature within the mobile app, allowing couriers to access customer vehicles with authorization, streamlining the delivery process and enhancing customer convenience
HCI Graduate Student | Iowa State University
2019 - 2020
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Conducted usability studies using qualitative and quantitative data gathering techniques to verify that the various products & designs met user needs
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Studies were focused on VR/AR & digital learning applications
Certification
International Association of Accessibility Professionals (IAAP)